Teleconferences can be a boon or a bust. On the positive side,
they allow people at different locations to attend meetings
without having to travel. On the negative side, they can
degenerate into frustrating struggles with uncontrolled babble.
This occurs because people lack visual contact, which hinders
effective communication and provides opportunities to misbehave.
Here's how to set up an effective meeting by phone.
1) Plan a simple meeting. Ideally, the meeting should last less
than 30 to 45 minutes. People are unable to concentrate on long
phone calls. They become tired. Their attention drifts. They
need to take a break. Design your meeting so that it is short
and to the point. That way everyone can focus on the issues and
participate effectively.
2) Write out your goal for the meeting. Then make sure that this
statement truly represents the result that you want to have at
the end of the meeting. Lack of a clear, well-stated goal is the
second biggest cause of bad meetings. Next check if a
teleconference is the best way to obtain that goal. Cancel the
meeting if you can achieve the goal with any other approach,
such as by sending a memo, making a single phone call, or
thinking through a solution by yourself.
3) Prepare an agenda. A teleconference without an agenda is like
a journey without a map -- in the dark. Without an agenda, you
will lose control and waste time. Your agenda should include the
goal for the meeting and detailed instructions for each part of
the meeting. It should be so complete and specific that someone
else could use it to run your meeting.
4) Distribute the agenda at least a day before the meeting. This
allows everyone to think about your issues and prepare for their
participation. If appropriate (e.g., for controversial or
complex issues) call key participants to confirm that they
received the agenda and to check if they have comments on how
the meeting could be made more effective. Use this as an
opportunity to listen their ideas, instead of to work on the
issues or argue with them.
5) Distribute any materials related to the issues before the
meeting. This includes outlines, blueprints, schematics, product
brochures, and data. Then, the participants can use these tools
to participate more effectively. For example, they can follow an
outline, look at diagrams, or read data during the meeting. This
helps compensate for the lack of visual contact in a
teleconference.
6) Invite only those who can directly contribute to the meeting.
Ideally, this should be fewer than eight people. If you invite
more people, it becomes very difficult to hold an effective
meeting. With a larger group, some of the attendees will become
lost as silent listeners, which is a waste of their time. You
can always send a copy of the minutes to the people who need to
know about the work accomplished during the meeting.
A teleconference is more than a phone call. It is a meeting. And
a meeting is a business activity that should be driven by a well
thought out goal supported by a detailed plan. With proper
planning, your teleconferences will distinguish you as an
effective leader.
About Author :
IAF Certified Professional Facilitator and author Steve Kaye
helps groups of people hold effective meetings. His innovative
workshops have informed and inspired people nationwide. His
facilitation produces results that people will support. And his
books show how to hold effective meetings. Sign up for his free
newsletter at http://www.stevekaye.com. Call 714-528-1300 or
visit his web site for over 100 pages of valuable ideas.