Quality Digest online profiles a feature article by the North
American Manufacturing Journalist Thomas R. Cutler in December
2005.
The feature article can be found at www.trcutlerinc.com and
Cutler details the quality process with outside
operations-expense management firms is much different. Instead
of three steps, there are more than ten documented quality steps
depending on the type of solution being offered.
Quality steps for operations-expense management:
* Scanning and bar-coding the bill * Extracting the data * Stage
one of bill auditing, which includes auditing 120 data points *
Paying the bill * Uploading the data into Web-hosted software *
Performing information management functions such as analytics
and document storage and retrieval * Invoice auditing * Rate
analysis * Benchmarking * Demand-side management * Performing
many other operational-expense management services * Budget
forecasting and variance reporting
"When performing bill auditing and rate analysis services, many
utilities in the United States have errors on at least one to
three percent of the bills they send to their customers and have
at least some of their customers on the wrong rate. Sometimes
finding and fixing these quality mistakes translate into small
incremental savings, but other times it's a quality error that
can add up to a major erroneous expense," said Jeffrey Hart, CEO
of Cadence Network, an operations-expense management firm.
Thomas R. Cutler, President & CEO of Fort Lauderdale,
Florida-based TR Cutler, Inc. (www.trcutlerinc.com), is the
nation's leading manufacturing journalist. Cutler is the founder
of the Manufacturing Media Consortium of 2000 journalists
writing about trends in manufacturing. Cutler is the author of
the Manufacturers' Public Relations and Media Guide and a
frequently published author within the manufacturing
sector...more than 200 feature articles published annually.
TR Cutler, Inc. www.trcutlerinc.com Thomas Cutler 954-486-7562
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